Terms of Service

1. Acceptance of Terms

By submitting a reservation request or using any transportation services provided by PrimeOne Mobility Solutions, LLC ("Company," "we," "us," or "our"), you ("Customer," "Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and the Company. If you do not agree to these Terms, you must not submit a reservation request or use our services.

The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on our website and become effective upon posting. Continued use of our services after any modification constitutes your acceptance of the revised Terms.

2. Service Classification and Description

2.1 Nature of Service

2.2 Services Offered

The Company provides the following pre-scheduled transportation services:

• Executive and Corporate Transportation — Pre-arranged chauffeur services for business professionals and corporate accounts
• Airport Transfers — Scheduled transfers to and from Des Moines International Airport (DSM) and regional airports
• Senior Living and Medical Facility Transport — Compassionate, non-emergency transportation for medical appointments and senior mobility needs
• Private and Family Transportation — Pre-booked transportation for personal events, family travel, and special occasions
• Intercity Travel — Long-distance pre-arranged transportation between cities within Iowa and to neighboring states

2.3 What We Are NOT

To avoid any ambiguity, the Company expressly clarifies that it does not provide:

• On-demand or real-time ride-hailing services
• Taxicab or metered fare services
• Transportation Network Company (TNC) or rideshare services (e.g., Uber, Lyft)
• Public transportation or common carrier services
• Emergency medical transportation or ambulance services
• Street hail or walk-in passenger services

All services require a confirmed reservation submitted through our website, phone, or email prior to the date of service. The Company does not operate on a metered, per-mile basis at the time of service; all pricing is quoted and confirmed in advance of the scheduled transportation.

3. Reservation Process

3.1 Advance Reservation Requirement

3.2 Reservation Requirements

All reservation requests must include:

• Complete pickup address and destination address
• Requested date and time of service
• Number of passengers
• Valid contact information (name, phone number, and email address)
• Service type (airport transfer, corporate, medical, private, or intercity)
• Any special requirements (wheelchair accessibility, child seats, medical equipment, etc.)

3.3 Reservation Confirmation

Submission of a reservation request does not guarantee service. All reservations are subject to review and confirmation by the Company. A reservation is considered confirmed only upon receipt of a written confirmation (via email or text message) that includes a unique reservation number. The Company reserves the right to decline any reservation request at its sole discretion.

3.4 Cancellation Policy

Cancellation requests must be submitted through our website, by phone, or by email. All cancellation requests are subject to administrative review and approval. Refunds, when applicable, will be processed within 5–10 business days to the original payment method.

4. Pricing and Payment

4.1 Pre-Quoted Rates

All rates are quoted in advance at the time of reservation confirmation. The Company provides fixed-rate pricing for standard routes and distance-based pricing for custom routes. Quoted rates include tolls, fuel, and professional driver service unless otherwise specified. Additional charges may apply for:

• Waiting time beyond the included complimentary period
• Route changes or additional stops requested after confirmation
• Airport parking fees or special access fees
• Late-night surcharges (services between 11:00 PM and 5:00 AM)
• Holiday surcharges (major U.S. holidays)
• Services outside the standard service area

4.2 Payment Methods

The Company accepts the following payment methods:

• Credit and Debit Cards — Visa, Mastercard, American Express (processed securely via Stripe)
• Zelle — Direct bank transfer
• Corporate Billing — Available for approved corporate accounts with established credit
• Bank Wire Transfer — For corporate and high-value transactions

4.3 Payment Timing

Payment is due upon reservation confirmation or as specified in the corporate account agreement. A secure payment link will be provided after the reservation is approved. Failure to complete payment within the specified timeframe may result in cancellation of the reservation.

4.4 Gratuity

Gratuity is not included in quoted rates and is entirely at the Customer's discretion. Suggested gratuity: 15–20% of the service cost.

5. Passenger Responsibilities and Conduct

5.1 General Conduct

All passengers agree to:

• Behave in a respectful, courteous, and lawful manner at all times
• Refrain from damaging or defacing the vehicle, equipment, or property
• Not smoke, vape, or use any tobacco products inside the vehicle
• Not consume alcohol without prior written approval from the Company
• Not transport illegal substances, weapons, or hazardous materials
• Comply with all driver instructions regarding safety and vehicle operation
• Wear seatbelts at all times while the vehicle is in motion
• Be ready at the designated pickup location at the confirmed time

5.2 Prohibited Activities

The following activities are strictly prohibited and may result in immediate termination of service:

• Harassment, threatening behavior, or verbal abuse toward the driver or any Company personnel
• Any illegal activity during the course of transportation
• Transporting weapons, firearms, illegal drugs, or hazardous materials
• Excessive noise, disruptive behavior, or conduct that endangers safety
• Bringing animals without prior approval (certified service animals are always welcome)
• Eating or drinking in the vehicle without prior approval

5.3 Consequences of Violations

Violation of these Terms may result in:

• Immediate termination of the trip without refund
• Financial liability for any damages, cleaning fees, or repair costs
• Permanent refusal of future service
• Reporting to law enforcement if applicable
• Legal action to recover damages

6. Vehicle Standards and Damage

6.1 Vehicle Standards

All vehicles in the Company's fleet are maintained to the highest standards of safety, cleanliness, and comfort. The Company reserves the right to substitute vehicles of equal or greater quality without prior notice. Complimentary amenities (bottled water, Wi-Fi, phone chargers) are provided as available and may vary by vehicle.

6.2 Damage and Cleaning Fees

Passengers are financially responsible for any damage to the vehicle, equipment, or property caused during the course of service. The following cleaning fees apply:

7. Safety, Liability, and Insurance

7.1 Driver Authority

The driver has sole and final authority over vehicle operation, route selection, and passenger safety. The driver may refuse service, alter the route, or terminate a trip at any time if, in the driver's reasonable judgment, continuing the service would compromise safety or violate Company policy.

7.2 Personal Belongings

Passengers are solely responsible for their personal belongings at all times. The Company is not liable for lost, stolen, damaged, or forgotten items. Items found in vehicles will be held for 30 calendar days and may be claimed by contacting the Company. After 30 days, unclaimed items will be disposed of.

7.3 Limitation of Liability

7.4 Insurance

All Company vehicles carry commercial automobile liability insurance as required by the State of Iowa and applicable federal regulations. Insurance coverage details and certificates of insurance are available upon written request.

7.5 Indemnification

The Customer agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and drivers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to the Customer's breach of these Terms, negligence, willful misconduct, or violation of any applicable law.

8. Medical and Senior Transportation

8.2 Medical Conditions and Mobility Needs

Passengers or their representatives must disclose any relevant medical conditions, mobility limitations, or special requirements at the time of reservation. The Company accommodates standard wheelchairs and mobility aids with advance notice. Passengers requiring medical supervision, personal care assistance, or monitoring during transport must provide their own attendant or caregiver.

8.3 Medical Equipment

Portable oxygen concentrators and standard medical equipment are permitted with advance notice. The Company is not responsible for the operation, malfunction, or transport damage of any medical equipment. Passengers are responsible for securing and operating their own medical devices.

9. Minors

• Passengers under 18 years of age must be accompanied by a parent or legal guardian, or the parent/guardian must provide written authorization on file with the Company
• Child safety seats are available upon request and subject to availability; parents/guardians are responsible for proper installation and use
• Parents and legal guardians are fully responsible for the conduct, safety, and any damages caused by minor passengers

10. Corporate Accounts

10.1 Account Establishment

Corporate accounts are available for businesses that require regular transportation services. Corporate account applications are subject to credit review and Company approval. Approved corporate accounts may access invoiced billing, dedicated account management, and priority scheduling.

10.2 Corporate Billing

Corporate invoices are issued on a monthly basis and are due within 30 days of the invoice date. Late payments are subject to a 1.5% monthly finance charge. The Company reserves the right to suspend or terminate corporate account privileges for overdue balances or repeated late payments.

11. Privacy and Data Protection

11.1 Information Collection

The Company collects and processes the following personal information:

• Name, phone number, and email address
• Pickup and destination addresses
• Payment and billing information
• Service preferences and reservation history
• Corporate account and employer information (when applicable)

11.2 Use of Information

Personal information is used exclusively to provide and improve our services, process payments, communicate about reservations, maintain account records, and comply with legal and regulatory requirements.

11.3 Data Protection

The Company implements industry-standard security measures to protect personal data. We do not sell, rent, or share personal information with third parties for marketing purposes. Payment information is processed securely through PCI-compliant encrypted systems. The Company retains personal data only for as long as necessary to fulfill the purposes outlined in these Terms or as required by law.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Polk County, Iowa.

12.2 Dispute Resolution

In the event of any dispute arising from these Terms or the services provided, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, the parties may pursue mediation before initiating any legal proceedings. The prevailing party in any legal action shall be entitled to recover reasonable attorneys' fees and costs.

12.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

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